Refund Policy

Understandable and equitable refund guidelines for your assurance

Overview

At WarmVistaOrchid, we recognize that plans may change and we are committed to establishing explicit and clear refund protocols. This policy describes the specific circumstances in which refunds for yacht rental services can be granted.

Please review this policy thoroughly prior to making a reservation. By reserving a yacht with WarmVistaOrchid, you consent to these terms of refund.

Standard Cancellation and Refund Schedule

Over 72 Hours Before Charter

100% Refund

Qualified for: Complete reimbursement minus any processing charges

Processing Duration: 5-7 business days

Processing Charge: €50 for credit card operations

Requirements: Refund demands should be made in written form through email or telephone communication

Between 24 to 72 Hours Before Charter

50% Refund

Qualified for: Half of the total charter cost

Processing Duration: 7-10 business days

Processing Charge: €25 subtracted from the reimbursement sum

Requirements: A legitimate reason is required; administrative fees are incurred

Less than 24 Hours Before Charter

No Refund

Qualified for: Refunds are not available

Exception: Emergency cases may be taken into consideration

Alternative: Voucher for future charter could be offered at the discretion of the management

Requirements: Emergency claims require appropriate documentation

Weather-Related Cancellations

Our Weather Guarantee

Your safety is paramount. If weather conditions are determined unsafe for sailing by our certified captain, we offer several flexible alternatives:

  • Complete Refund: Full reimbursement if rescheduling isn't feasible
  • Reschedule: Transfer your booking to a subsequent available slot without any extra cost
  • Charter Credit: Receive a voucher valid for one year from the original charter date

Weather Evaluation Procedure

Our weather evaluation includes:

  • Evaluation of wind speed and bearing
  • Assessment of wave magnitude and sea conditions
  • Analysis of visibility and precipitation predictions
  • Adherence to Coast Guard advisories and announcements
  • Safety evaluation by a professional captain

Decision Timing: Decisions regarding weather cancellation are made no later than 4 hours ahead of the planned departure time.

Medical Emergency Refunds

Urgent Conditions

We understand that unforeseen medical emergencies can arise. Below are the conditions that could be eligible for special refund consideration:

  • Sudden health issues or injuries necessitating hospitalization
  • Passing away of an immediate family member
  • Impromptu military deployment or call-back
  • Compulsory jury service or judicial subpoena
  • Catastrophic events impacting travel

Proof Obligations

For processing a request for an emergency refund, please present:

  • A medical statement or hospital records
  • A death certificate (in applicable cases)
  • Verified military directives
  • Judicial summons or notice for jury duty
  • Official travel advisories or emergency proclamations

Processing: Requests for an emergency refund are managed within 3-5 business days following the submission of the appropriate documents.

Operational Cancellations

Technical Difficulties

If the yacht assigned to you encounters unresolvable technical difficulties:

  • Replacement Vessel: We'll make an effort to provide a similar substitute
  • Complete Refund: Granted if we can't find a suitable replacement
  • Partial Refund: Issued if the replacement yacht has dissimilar pricing
  • Compensation: Additional reparation may be offered for any inconvenience

Crew Nonavailability

In the uncommon instances where a certified crew is unavailable:

  • Substitute crew will be arranged when feasible
  • Complete refund if the charter cannot proceed
  • Option to reschedule without additional cost

Refund Processing

Payment Form

Refunds are credited back to the original form of payment utilized for the booking:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Processed within 3-5 business days

Processing Costs

Credit Card Operations

A €50 fee applies to cancellations made over 72 hours prior

Bank Transfer Operations

There is a €25 charge for all bank transfer reimbursements

International Operations

Extra charges might apply for transactions made across national borders

Charter Credits

Instances for Credit Offer

Under certain situations, charter vouchers may be offered as an alternative to cash refunds:

  • Cancellations made at a short notice (less than 24 hours prior)
  • Cancellations due to weather conditions
  • Voluntary requests to change the reservation date
  • Unplanned operational disturbances

Credit Details

  • Validity Period: Vouchers are valid for 12 months from the date of issuance
  • Non-transferable: Vouchers are not assignable to others
  • Monetary Value: Reflects the full worth of the yacht rental (processing charges are waived)
  • Redemption: Applicable towards any future yacht rentals within the validity period
  • Expiry: No prolongation beyond the 12-month limit

Partial Service Refunds

Service Disruptions

If your yacht rental is disrupted or shortened by factors we control:

  • A refund allocated proportionally based on the unutilized duration
  • Voucher equivalent to the cancelled portion for future use
  • Complimentary extras or upgrades

Client-Related Disruptions

In cases where a yacht rental is ended sooner due to guest misconduct or infringement of safety measures:

  • Unutilized time will not be reimbursed
  • Payment is still required in full
  • Additional fees may be levied

Resolution of Disagreements

If there is disagreement with the decision regarding refunds, customers have the option to:

  • Call for a reassessment by our management
  • Submit further proof or substantiation
  • Seek a solution through consumer rights organizations
  • Explore legal avenues under the appropriate jurisdiction

Process for Refund Request

Step 1: Reach Out

Convey your request for a refund through:

Step 2: Submit Your Details

Ensure to include the subsequent in your refund request:

  • Your confirmation identifier for the booking
  • Date and time of the yacht rental
  • The basis for cancelling
  • Any relevant support documents (where applicable)
  • Your chosen method for receiving the refund

Step 3: Evaluation and Finalization

Our staff will acknowledge your refund petition within a day, assess it in accordance with the terms of this policy, make a verdict within 48 hours, and conduct authorized refunds following the reported time frames.

Key Points

  • All requests for a refund must be documented and submitted in written form
  • Refunds are carried out in € and are not affected by the original payment's currency
  • We strongly advise securing travel insurance
  • This policy can change, with a notice period of 30 days beforehand
  • Refunds are inclusive of any pertinent taxes and regulations

Contact Details

For all inquiries on refunds or to propose a refund request:

Refunds Department
WarmVistaOrchid Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Operational Hours: Monday–Friday, 9:00 AM – 5:00 PM

Newest Revision: August 21, 2027

This refund policy aims at being equitable and straightforward. We urge you to scrutinate these conditions precisely before reserving and to reach out if you have any queries.