Privacy Policy

1. Introduction

WarmVistaOrchid ("we," "our," or "us") is dedicated to upholding the confidentiality of your information. This document (Privacy Policy) details our procedures in the collection, use, revealing, and preserving of your data when engaging with our website warmvistaorchid.sbs or when you avail of our yacht chartering services.

Your utilization of our offerings signifies your agreement to the data handling practices set forth in this policy. We act in compliance with pertinent privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly submit to us when you:

• Reserve a yacht charter
• Get in touch via our website or telephone
• Sign up for our news updates
• Complete any forms on our website
• Take part in our surveys or promotional events

Such information may comprise:

• Your name and contact details (including email, telephone, and physical address)
• Financial details (safely processed by third-party entities)
• Preferences and specifications regarding your charter
• Contacts for emergency situations
• Food preferences or medical information (if you choose to provide this)

2.2 Automatically Collected Information

During your website visit, we automatically gather certain details about your device and the pattern of your usage:

• Your IP address and geographical details
• Type and version of the browser you use
• Pages visited and the duration on our site
• Sources of website referral
• Device specifications (such as type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our website, we employ cookies and similar tracking mechanisms. These enable us to:

• Recall your customized settings
• Analyze our website's traffic and performance
• Deliver content tailor-made for you
• Enhance our offerings

Your browser settings or our cookie consent tool can be used to manage your preferences regarding cookies.

3. How We Use Your Information

We apply the information we amass for several reasons:

• Service Provision: To render yacht charter services, finalize your reservations, and connect with you concerning your bookings
• Support for Customers: To address your questions and offer help when needed
• Handling of Payments: For processing financial transactions and handling invoicing
• Security and Safety: To guarantee the safe conduct of our offerings and safeguard against deceitful activities
• Promotional Efforts: To dispatch marketing materials and updates to you (only with your approval)
• Enhancing our Website: To evaluate user patterns and elevate the efficiency of our website
• Compliance with Laws: To adhere to the governing laws and regulatory demands

4. Information Sharing and Disclosure

Your personal details are not for sale, trade, or rent to unaffiliated parties. We may share your information under the following occurrences:

4.1 Service Providers

We may pass on information to dependable third-party service partners assisting in various operations including payment handling; managing and servicing of the website; marketing via email; monitoring of analytics and performance; and customer service support.

4.2 Legal Obligations

There may be situations where we have to disclose your details, be it for compliance with the law or in response to lawful requests such as subpoenas, during emergencies, or in cases evaluating potential fraudulent or illicit acts.

4.3 Business Transactions

Should our company undergo a merger, purchase, or selling of company assets, your data may be part of the assets transferred.

5. Data Security

We take necessary technical and organizational safety measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These include using encryption, secure servers, access management, periodic evaluations, and educating our staff.

However, no electronic storage or form of data transmission over the internet is entirely foolproof. The complete security of your data cannot be absolutely ensured.

6. Data Retention

Personal details are kept only as needed to fulfill the intended purposes or as legally mandated. Retention spans are normally:

• Reservations for charters: 7 years for taxation/legal purposes
• Marketing correspondences: until the moment you opt out or erase the data
• Analysis of Website: 26 months
• Service for Customers: 3 years since the last interaction

7. Your Rights and Choices

You are entitled to specific rights, including access to your data, its correction, erasure (subject to legal constraints), portability, the right to withdraw from marketing communications, and control over cookies. To exercise these rights, reach out to us using the contact details below.

8. Third-Party Services

8.1 Google Analytics

Our website's usage statistics are tracked using Google Analytics. You may opt-out by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may contain links to various social media platforms with their distinct privacy policies.

8.3 Payment Processors

Transactions are securely processed by third-parties compliant with PCI DSS standards.

9. International Data Transfers

Your data may be transmitted and handled in countries other than Monaco. In such transfers, safeguards in line with applicable privacy laws are enforced.

10. Children’s Privacy

We do not aim our services at individuals below the age of 13 and do not knowingly gather their data. If you suspect that a child has provided their data to us, it is advised to get in touch with us promptly.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to accommodate shifts in our practices or legal prerequisites. Any updates will be published on this policy page, emailed to registered users, or announced on our website. Continued service use following the effective date signifies your consent to the modified policy.

12. Contact Information

For queries about this Privacy Policy or our handling of your data, you may contact us:

13. Compliance with Google Ads User Consent Policy

We conform to the Google Ads User Consent Policy. Adjustments to your cookie/tracking preferences can be made anytime via our cookie settings.